GETTING YOUR NUYA'S ESSENCE

You will receive an email regarding delivery once your order has been processed. If you don’t receive an email within 1 working day of placing your order, please contact us.

Domestic Shipping (within Tanzania)

The following options are available at checkout:

Standard Delivery

Dar Es Salaam & Zanzibar: 0-1 working day

All other regions: 2-5 working days

Next Day Delivery

All Dar Es Salaam and Zanzibar Orders placed after 4 pm (Mon – Sat) are delivered the next working day.

Same Day Delivery

Dar es salaam & Zanzibar ONLY: Orders are delivered on the same day when placed before 4pm (Mon - Sat )

Note: Orders may take up to 2 working days to process during busier periods.

International Shipping

For International Delivery, Please visit our Retail Partner in Europe: www.mizuri.be

Nairobi, Kenya : 3 working days | We use the DAR EXPRESS BUS

Heat Exposure

For deliveries outside of Dar Es salaam and Zanzibar, it is possible for our Butters to melt in transit due to the warm weather climate in Tanzania.  The volume of our Butters may reduce and the contents may melt completely and liquidise.  Please be assured that the quality of the Butters will not change but as it solidifies, the texture may change & contents appear to be less.  To solidify melted Butters, place in the fridge for up to 10 minutes and then leave at room temperature.

Do not leave products under the direct sunlight, in very hot places, cars, and the like. We will do our best to preserve items as they make their way to you.  We do not offer refunds for items that melt during shipping.

Refunds & Exchanges

Due to the nature of our products, we do not offer refunds or exchanges for any items. All sales are final.

Complaints

If you are not happy with the quality of the products or the service you receive from us, please send an email to info@nuyasessence.com to enable us resolve any issues effectively.

You are why we are here. Let us know how we can help.

Nuya's Essence Team.